Customer Testimonials

Motor Werks IINFINITY has provided professional service. I am very satisfied with it. In particular, I am really grateful for Jason for his help and support.

As always, we had a fantastic experience having Kira service our QX80. She is 100% customer focused and works fantastically with us. She's the only person we let work on our vehicle. Highly recommend Kira & Motor Werks INFINITI.

Very nice to deal with. Nice area to wait and accommodating when needing a loaner. Always friendly people no matter which department.

Our experience with Motor Werks in Barrington has been extremely disappointing. Our 2019 INFINITI QX50 was picked up by their team for a recall inspection and an oil change. When the vehicle left our home, there was no check engine light on the vehicle. After Motor Werks completed the service and returned the car, it was parked and not driven. The next time the vehicle was started, the check engine light immediately came on. We contacted Motor Werks and were told they needed $275 just to diagnose the issue because they knew they brought back my car with a check engine light ... Read More

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Google - Mar 14, 2026

Our experience with Motor Werks in Barrington has been extremely disappointing. Our 2019 INFINITI QX50 was picked up by their team for a recall inspection and an oil change. When the vehicle left our home, there was no check engine light on the vehicle. After Motor Werks completed the service and returned the car, it was parked and not driven. The next time the vehicle was started, the check engine light immediately came on. We contacted Motor Werks and were told they needed $275 just to diagnose the issue because they knew they brought back my car with a check engine light on. After pushing back, they agreed to waive the diagnostic and determined the cause was a failed EVAP vent control valve. We were then quoted $688 to repair it, and told it was unrelated to the work they performed. The biggest issue here is the timing. The car was delivered to Motor Werks with no check engine light, and it was returned with a check engine light on. Despite acknowledging our concerns about the timing, the only “goodwill” assistance management offered was $50 — which doesn’t even cover the gas spent driving back and forth to Barrington to deal with this issue. For a dealership that promotes itself as a premium service provider, the lack of accountability and willingness to work toward a reasonable resolution was extremely disappointing. What makes this even more frustrating is that our family has brought significant business to Motor Werks over the years. Four different family members purchased vehicles through this dealership based on our recommendations. After sharing this experience, we all agreed that we will not be doing business with Motor Werks again. Customer loyalty clearly doesn’t mean much here. This situation could have been resolved with a reasonable goodwill effort, but instead Motor Werks chose to stand behind a $50 gesture on a $688 repair that appeared immediately after their service visit. Very disappointing experience and not what we expected from this dealership.

Great experience purchasing a Honda Fit with Ali Abdullah

I can’t say enough about the service at Motor Works INFINITI site in Barrington. I was having tire pressure problems with two tires. After putting air in a number of times I headed to the dealer location. With no appointment and it being early afternoon on a Thursday, I drove into INFINITI thinking there was no way they’d take me in same day. To my surprise not only did they take me in right away, they found the problem (a nail and a screw), repaired the tires, did an oil change, and washed the car too, all in ... Read More

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Google - Mar 7, 2026

I can’t say enough about the service at Motor Works INFINITI site in Barrington. I was having tire pressure problems with two tires. After putting air in a number of times I headed to the dealer location. With no appointment and it being early afternoon on a Thursday, I drove into INFINITI thinking there was no way they’d take me in same day. To my surprise not only did they take me in right away, they found the problem (a nail and a screw), repaired the tires, did an oil change, and washed the car too, all in around an hour! They were so accommodating and friendly. The best service experience in over 54 years of driving!

As always, i appreciate the exceptional service!

Not overly happy with the service dept. They make a mistake and expect you to just say it's ok. Last year and a half has not been as good as when I first started going there. Pretty sad when you have to look for someone to check you in.

I am consistently impressed with the level of service, respect and customer friendly attitude I receive when bringing my car in. This is the second time I worked with Jason on my INFINITI, and he does a great job!

I brought My Q50S in for INFINITI service and as always they complete everything and always do more. Kira is the best advisor I've ever worked with. She loves her job you can tell. Eric Fiszer

Great service and great communication

I was seriously impressed with their level of professionalism. From the moment I dropped off my car, they communicated every step of the way, so I was never left wondering what the status was. What really stood out was their patience—I must have asked about 10 different questions, and they took the time to answer every single one without making me feel rushed. It’s rare to find a service department that values customer education and transparency this much. Highly recommend if you want honest work and great communication!

I purchased my vehicle from INFINITI Motor Werks in September 2022. About a year and a half later, rust started forming on the rear door and has continued spreading from under the paint. The dealership refused to fix it, claiming it was caused by a small stone chip. I visited several body shops, and all advised the rust is likely due to a defect in the metal or paint, not external damage, and may return even after repair. Very disappointed with the lack of responsibility or support. I would not recommend buying from this dealer.

Great service and people! Much better than other locations.

Heather Worthem is an amazingly professional and helpful sales person. She made me comfortable enough to purchase a car from her from 500 miles away without ever seeing the car in person. The car was exactly as described and Motor Works Infinity is a top notch dealership. This is a great place to purchase a car! 🙂👍

Frank was extremely easy to work with. He was incredibly knowledgable. A great experience. He was so dedicated to help me that he was texting me throughout Super Bowl weekend and addressed all of my concerns and questions. I highly recommend him.

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I had a very positive experience overall at Motor Werks. The dealership is impressive — spacious, well-organized, and welcoming. Everyone I interacted with was professional and helpful throughout the purchase process. I’m giving four stars because I would have appreciated more timely follow-up from my sales representative regarding my paperwork. After leaving a few messages, I started to feel a bit concerned, but I understand that delays can sometimes happen. Aside from this, everything else went smoothly, and I’m happy with my experience overall. I would still recommend Motor Werks to others looking for a vehicle.

Very thorough servicing for our new vehicle. Very organized and helpful attention thanks to Kira!

Kira was outstanding as usual. She did a great job and I will return for any future needs.

I initially left a positive review based on my experience before leaving the dealership. Unfortunately, my experience changed immediately after I drove off the lot. Once I had questions regarding the vehicle, my salesperson, Heather, became completely unresponsive. I made numerous call over several days seeking clarification and never received a return call. I was transferred between multiple departments just to obtain basic information. I also had to make repeated calls to determine why my trade-in loan had not yet been paid off, something that should have been handled promptly and proactively. MotorWerks promotes. It’s One & Only Program ... Read More

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DealerRater - Feb 1, 2026

I initially left a positive review based on my experience before leaving the dealership. Unfortunately, my experience changed immediately after I drove off the lot. Once I had questions regarding the vehicle, my salesperson, Heather, became completely unresponsive. I made numerous call over several days seeking clarification and never received a return call. I was transferred between multiple departments just to obtain basic information. I also had to make repeated calls to determine why my trade-in loan had not yet been paid off, something that should have been handled promptly and proactively. MotorWerks promotes. It’s One & Only Program which advertises upfront pricing, a dedicated, commission, free advisor, and seamless one hour buying process. This was not my experience. The purchase process took the entire day, and once the sales was complete, the dedicated advisor was no longer reachable. They also advertise a three day exchange policy, allowing up to 100 miles and an exchange for any reason. In practice, this policy is in effective if your sales person does not return calls, which was my situation. Additionally, a ceramic coating was added to the vehicle – something I did not request – resulting in an increased final price. Despite being told multiple times that the car had undergone a thorough inspection, three recalls were missed, including one safety recall. During the test drive, I noted an unusual sound and was told it was normal. It was not. The vehicle required new tires and alignment, issues that should’ve been identified prior to sale. While the car currently gets me from point A to B, the overall experience demonstrated a lack of communication, follow through and accountability. Based on this experience, I would not purchase from MotorWerks.

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As always - exceptional service from first point of contact with my advisor Kira to every person I interacted with after. Fast service and appreciate the “above and beyond”!

Special shout out to Heather at Motor Werks INFINITI - I can’t say I’m one to usually compliment car sales staff in my experience, but she is an exception. Heather was a pleasure to work with, transparent throughout the process, and her ‘we owe’ follow-up was impressive all the way to the last remaining item. She was a big reason I ended up going with Motor Werks. She had my trust, which I feel is hard to come by when buying a car. I highly recommend asking to work with her directly, you will be well taken care ... Read More

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Google - Jan 29, 2026

Special shout out to Heather at Motor Werks INFINITI - I can’t say I’m one to usually compliment car sales staff in my experience, but she is an exception. Heather was a pleasure to work with, transparent throughout the process, and her ‘we owe’ follow-up was impressive all the way to the last remaining item. She was a big reason I ended up going with Motor Werks. She had my trust, which I feel is hard to come by when buying a car. I highly recommend asking to work with her directly, you will be well taken care of. Thanks a lot, Heather!

My purchasing experience was flawless. After searching literally across the country for a specific INFINITI QX80, Motor Works INFINITI received the vehicle I was looking for—and within 90 minutes of meeting Heather Worthem, we had a deal. Before you think, “I paid too much,” I assure you I didn’t. I walked away from another INFINITI dealership over $350 after being misled. There were no hidden costs or fees, and that's what made the difference. Heather was an absolute pleasure to work with. Her professionalism, attention to detail, and follow-up were outstanding. Heather kept me updated on the “We Owe” ... Read More

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Google - Jan 28, 2026

My purchasing experience was flawless. After searching literally across the country for a specific INFINITI QX80, Motor Works INFINITI received the vehicle I was looking for—and within 90 minutes of meeting Heather Worthem, we had a deal. Before you think, “I paid too much,” I assure you I didn’t. I walked away from another INFINITI dealership over $350 after being misled. There were no hidden costs or fees, and that's what made the difference. Heather was an absolute pleasure to work with. Her professionalism, attention to detail, and follow-up were outstanding. Heather kept me updated on the “We Owe” list and the status of my car. If I could rate her a 10 out of 10, I would! I buy many cars—and it’s not typically a pleasant experience. This one was different from start to finish. I don’t even think my blood pressure went up 10 BPM and I attribute that to Heather!

Had a great experience and was able to communicate what I needed with the team. I like that they respected my price point and were honest and transparent about what I could expect price wise. Heather was so helpful and patient.. she made the scary process so much less intimidating and easy to understand. Lorena was also helpful and made a wonderful recommendation. I appreciate both of their knowledge, friendliness, and professionalism.

Rares was very easy to work with and helpful with a couple of requests. Still trying to figure out an additional key, but am hopeful this issue is resolved as easily as the other requests.

Great service! Extremely helpful

We live in Georgia. But my dad lives in Illinois we took our car there to get maintenance that was due that Roswell infinity wanted $700 more to do the same service! Thank you for the service and the great pricing

Kira was excellent as usual and it is why I ask for her every time. Only complaint was inside of car was not cleaned well.

My service advisor Kira is wonderful. My 1 issue is when I was given a loaner car, I had to pay for any I-Pass charges used with the loaner cars I-Pass. I had my own I-Pass and I would have preferred to use mine instead & not pay to use the 1 in the loaner. I've had other loaners from other companies/dealerships who don't charge to use the I-Pass assigned to their loaner 🙁

Best car-buying experience ever! Heather was amazing and made everything so easy. Shoutout to Lorena for being so supportive. Highly recommend Motor Werks INFINITI!

Such a great experience! Heather made car buying easy and enjoyable and Lorena was wonderful. I drove off feeling confident about my purchase and happy with how I was treated. Highly recommend Motor Werks INFINITI!

I recently purchased a pre-owned vehicle from Motors Werk working with Edwin, Rich the sales manager along with Lorena the GM. They provided A1 services the again provided great customer Service by holding to the promises of two items needed. Rich was out of office and his staff and Heather took care of me assuring the service was completed in a timely manner! Thank you

Great professionalism on the part of Kira and Jason!! Very satisfied and enjoy working with them!

Highly recommend Motor Werks INFINITI! Heather and Lorena were fantastic throughout the entire car-buying process…. professional, honest, and incredibly helpful. They made everything smooth and stress-free. I couldn’t be happier with my experience.

INFINITI warranty repairs - good service from Jason G.

We had an another amazing experience with our service director Kira at Motorwerks. Kira kept us informed about the service being performed on our vehicle. Thank you.

I highly recommend this dealer and these employees Arkadiusz Korbas and Lorena (it’s very nice people ) they helped us a lot with the choice, their service is excellent, they also work with customers very nicely. I invite everyone who wants to buy a car here. Professionals work here.

I have purchased several vehicles from Motor Werks over the years. It has always been an A+ experience. My recent purchase was awesome and my salesperson, Jack Ball provided an exceptional end-to-end customer experience. Got the vehicle I wanted at the right price and good value for my trade.

I bought a car a few months ago from MotorWerks. It was my first car shopping experience there and on that day and since then I have been blown away by the customer service. They truly care about the customer and you don’t see that anymore. John was amazing to work with when purchasing our car and Lorena as well. I can honestly say we will NEVER buy a car somewhere else. You have earned a customer for life!

From start to finish, I worked only with Heather Worthem. She was a wonderful client sales advisor, and I never felt pushed or pressured one bit. Heather provided me with all the information I needed to know about the car that I was interested in buying and kept in touch until a few hours before my appointment. I have bought quite a few cars in the past, but Motor Werks made the process very seamless from test driving to financing to walking out the door with my new (used) car. I think I've found my dealership that I will ... Read More

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Google - Jan 6, 2026

From start to finish, I worked only with Heather Worthem. She was a wonderful client sales advisor, and I never felt pushed or pressured one bit. Heather provided me with all the information I needed to know about the car that I was interested in buying and kept in touch until a few hours before my appointment. I have bought quite a few cars in the past, but Motor Werks made the process very seamless from test driving to financing to walking out the door with my new (used) car. I think I've found my dealership that I will return to in the future. Thanks, Heather and Motor Werks!!!

Jason at INFINITI was very helpful and knowledgeable. He answered all my questions about the QX80 model Great service and very helpful, well, definitely come to this location for service. — thank you, Jason!

Very good communication and straight forward discussion on selecting vehicle.

My wife recently purchased a 2023 GLA250. We found the car on the carfax website. They advertise the car as “one price, one person, only one hour, no pressure, no haggling, no confusion.” I called to set up a test drive of the car we purchased and a glb they had. While on the phone I asked if the advertised price was the price, that when we sit down to talk numbers there’s no hidden fees and they assured me it was the price. Of course we sit down to talk numbers and there’s a $2000 additional charge for some ... Read More

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Google - Jan 3, 2026

My wife recently purchased a 2023 GLA250. We found the car on the carfax website. They advertise the car as “one price, one person, only one hour, no pressure, no haggling, no confusion.” I called to set up a test drive of the car we purchased and a glb they had. While on the phone I asked if the advertised price was the price, that when we sit down to talk numbers there’s no hidden fees and they assured me it was the price. Of course we sit down to talk numbers and there’s a $2000 additional charge for some ceramic spray that is all ready on the car. The person on the phone said nothing about this fee, the carfax listing said nothing about this fee. In the dealerships defense if you go on their website and scroll past the pictures, basic info, description, vehicle records, history report, feature highlights, vehicle details, other vehicles you might like, get directions and contact us you come to a disclaimer in tiny print that discloses the fee. However I did not look at the actual dealerships website until we were sitting in our salespersons office after she told me it’s disclosed on the listing and that their phone staff aren’t trained in pricing policy (despite assuring me of no additional fees). If this were my car I would have walked away but my wife wanted the car so after I complained and they dropped the price $400 my wife said she wanted the car and to not push it further. Then while they were getting the car ready to go home they noticed one of the bulbs over the rear license plate was out. They did not have it in stock so they ordered it. When my wife went back it took over 3 hours to replace the bulb. To all car dealerships if you want a good review be honest about the price of your vehicles, if you advertise the car as 31k and then we sit down to go over numbers and there’s a 2k ceramic coating that’s already on the car then the car is 33k not 31k. Why these places have to be so shady I do not understand.

Had an ongoing persistent problem and Kira resolved it. The car runs great now.

I dropped off my car at 8 am for recall repair. Kira did not know I was supposed to get ride home although I asked when I made appointment. Also she says she did not know I arranged dealer to drop off my car. So I did not get my car back until after 3pm. Horrible communication system.

Jason and Kara have been our service consultants. Our visits have always been pleasant, professional and efficient. The service technicians have always delivered exemplary service.

Highly Recommend Frank for your next purchase great experience

Good experience. Took longer than expected but car got completed

Kira our service rep was fantastic! She answered all my questions and made great recommendations based on time of the year and what had to be done versus what can wait

It was incredibly helpful and resolved my complex issue in minutes, making a stressful situation easy!

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What a experience

Mark is a great Sales Advisor. Helped us every step of the way. Awesome!! No hassle, no issues. Great experience!!

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They tried to squeeze us for extra money at the end of the process. Paperwork took inordinately long. In the end, we got the car and deal we wanted.

I had a poor experience purchasing a vehicle here. Typical unethical dealership. Bait and switch attempted. They accepted my offer and told me to come in and pick up the car. Then, proceeded to try to raise the price for multiple reasons, made me wait 2+ hours for paperwork until they closed for the day and when I finished, the car had a new crack in the window and some small dents in the door and fender. They weren’t there before. Stay away.

Bought two cars from them in under a year and this last experience was extremely disappointing. I was helping my son buy his first car and the vehicle was delivered extremely dirty, with the fuel light on and a missing wiper blade. I brought it back and after they had the car for five days it was returned to me not done, and someone had clearly been cleaning their teeth in the car because they left a used dental floss toothpick inside. Completely unacceptable. I also traded in a car and it took them 23 days to pay off the loan ... Read More

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Google - Nov 16, 2025

Bought two cars from them in under a year and this last experience was extremely disappointing. I was helping my son buy his first car and the vehicle was delivered extremely dirty, with the fuel light on and a missing wiper blade. I brought it back and after they had the car for five days it was returned to me not done, and someone had clearly been cleaning their teeth in the car because they left a used dental floss toothpick inside. Completely unacceptable. I also traded in a car and it took them 23 days to pay off the loan even though they had already sold the car. Once I complained it was paid off the next day. I have reached out numerous times and told someone is going to reach out and nobody has. Then you say call that number. Who do I ask for? That’s customer service at its finest.

Had a great experience purchasing a vehicle from Motor Werks INFINITI. Ralph Ibarra was exceptional to work with. He continually followed up with me and never pressured me into making a purchase. My husband and I drove over 10 hours to purchase a vehicle from Motor Werks because of the price and customer service provided by Ralph. Would recommend the dealership and would not hesitate to purchase from them in the future!

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Will shop elsewhere, Not really impressed with how long it took to hear back from them after asking questions . I thought they were trying to sell cars

I would have loved to leave a better review, however I never got the chance to receive any help form anyone I was told that I would be called back the next day to discussed more about the BMW i was looking and its now day 3 and no one has called me. This is so funny I am already approved through my bank to spend up to 85k and yet no call. I guess they are rolling them out the faster than they can get them in, but the one I was looking at is still sitting on the lot.... Read More

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Google - May 10, 2025

I would have loved to leave a better review, however I never got the chance to receive any help form anyone I was told that I would be called back the next day to discussed more about the BMW i was looking and its now day 3 and no one has called me. This is so funny I am already approved through my bank to spend up to 85k and yet no call. I guess they are rolling them out the faster than they can get them in, but the one I was looking at is still sitting on the lot.So if you are looking for someone to tell you what you want to here but no follow up action this is the dealer for you. before anyone asked yes i call them the next day at least 3 times and left meassages still no reply at all. THANKS FOR NOTHING!!!!!!

I cannot stress enough how terrible of a dealership this is. Went with my fiancé for him to purchase a used car. The car had dents all over the place, and the salesmen, Isaiah Dobbs, quite literally lied to our faces, claiming the dents would be repaired before the car was taken off that lot. In total, we spent about 8 hours at the dealership because they refused to bring down the price with promises of completely repairing the dents, along with other promises. Once my fiancé picked up the car, dents were still present, so he tried to get back ... Read More

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Google - May 5, 2025

I cannot stress enough how terrible of a dealership this is. Went with my fiancé for him to purchase a used car. The car had dents all over the place, and the salesmen, Isaiah Dobbs, quite literally lied to our faces, claiming the dents would be repaired before the car was taken off that lot. In total, we spent about 8 hours at the dealership because they refused to bring down the price with promises of completely repairing the dents, along with other promises. Once my fiancé picked up the car, dents were still present, so he tried to get back in contact with Isaiah to ask about it; Isaiah ignored him repeatedly until we contacted the assistant manager, Lorena Mena. At first, she was very understanding and helpful, but eventually she became just as apathetic and ineffectual as Isaiah. I was on a call with both of them, and Isaiah had the audacity to claim my fiancé was lying to me about what was said in regards to the dents, when I was literally present for him saying they would be repaired. As soon as I called him out for this, Lorena became impolite and told me I was nobody to contact them regarding this issue. This is only one of the major issues we had but believe me, there were more. My fiancé works during their business hours, so that’s why I had to contact them. In the end, they made him wait for a warranty that they pushed him into buying for dents, to kick in for anything to be done. The latest issue is that his tire has a bubble in it. He was told by Jason Glasby to bring in the car on Saturday (May 3rd) to repair the tire, only for him to show up at the dealership and be told they only wanted him to bring it in FOR PICTURES. Important to note that he does not live nearby, so it was a waste of about an hour and a half. My fiancé then asked if it would be alright to bring it back Monday (May 5th) to start the repair process, and was told that would be fine and the claim process would be started as soon as possible. He once again showed up, even risking being late to work to get this done, just to be told that they haven’t even begun the claim process, and he would have to bring the car back ANOTHER day. He then asked if they could find another place where he can take the car to be repaired that is closer to his house, because that is what I was offered by the dealership/ claims company I purchased my car from; Kira Kuszynski told him he would have to figure that out on his own, literally offering no help whatsoever. Not only is it disappointing, but it also goes to show how little they care about the safety of their customers. I truly believe that because he didn’t purchase a luxury vehicle from the dealership, they cannot be bothered to treat him like a proper customer and seem to think it’s okay to waste people’s time. It quite literally feels like he’s being treated as a second-class citizen, or a customer that doesn’t matter because we don’t have money to spend on one of their luxury cars. Once again, I truly cannot stress how abysmal this dealership is, and if I could give it 0 stars, believe me that I would.

Purchased a used car through there "one and only" program, told the salesman that the car has a couple big dents to lower the price and was told not possible as the price is as low as can go along with "all the dents will be repaired". Buy the car go for pick up and the dents are not repaired, being call a liar when I have photo evidence of the dents being there only with the photos do they then say that nothing was promised. Not to mention being surprised by a fee being put ... Read More

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Google - May 5, 2025

Purchased a used car through there "one and only" program, told the salesman that the car has a couple big dents to lower the price and was told not possible as the price is as low as can go along with "all the dents will be repaired". Buy the car go for pick up and the dents are not repaired, being call a liar when I have photo evidence of the dents being there only with the photos do they then say that nothing was promised. Not to mention being surprised by a fee being put on at the end for a product they put on all cars but make you pay for. At the time of purchase I had also bought a tire warrenty that 3 months later I am trying to use, a bubble in my tire. I drive twice to the dealership for the first time to be told that nothing can be done cause its the weekend and claims office is closed, ok cool. Come back on Monday same thing while also being told that no loaner will be provided, when asked for location closer to my house to fix the tire for future reference, told to look for it myself. This dealership only cares about top dollar customers, if buying used go elsewhere.

Had such a great experience at the dealership! Ricky Espino was honestly the best, super friendly, easy to talk to, and really knew his stuff. He made the whole process so smooth and never once made me feel pressured. I ended up with a car I absolutely love, and I’m so happy with how everything went. If you’re looking for someone who actually listens and wants to help, go see Ricky. Highly recommend!

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I just purchased a INFINITI QX 60 from Motor Werks in Barrington, IL. This will be my third purchase from this dealership and my second experience with Mark Smith my salesman. Mark Smith and Lorena Mena the sales manager make car purchasing a enjoyable experience. No pressure whatsoever and after negotiating a fair deal I drove home in my new car. You would be extremely hard pressed to find a more reputable and honest dealer. No hidden fees and the whole process was completed in about an hour. If you are looking for a new or used Infinti let Mark help ... Read More

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DealerRater - Apr 7, 2025

I just purchased a INFINITI QX 60 from Motor Werks in Barrington, IL. This will be my third purchase from this dealership and my second experience with Mark Smith my salesman. Mark Smith and Lorena Mena the sales manager make car purchasing a enjoyable experience. No pressure whatsoever and after negotiating a fair deal I drove home in my new car. You would be extremely hard pressed to find a more reputable and honest dealer. No hidden fees and the whole process was completed in about an hour. If you are looking for a new or used Infinti let Mark help you with your search. Tell Mark that Kevin sent you!

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incredible pressure will be applied on you to buy an extended warranty. they will hammer you on this topic for more than an hour.

My experience at Motor Werks INFINITI was made exceptional by Ralph Ibarra. He listened carefully, asked pertinent questions, fair, and, importantly, if he didn't know the answer, he diligently researched it. I appreciated his honesty and dedication.

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Hello everyone, I would just like to comment on my experience at Motorwerks of Barrington. My personal experience was great. The sales team was both friendly and helpful. I purchased a Genesis GV80 3.5T SUV of which I am very pleased with and am looking forward to working again with this professional sales team. My salesperson was none other than Mr. Ralph Ibarra, he was knowledgeable, personable, friendly, patient, kind, and understanding. Those are qualities that you don’t usually expect when dealing with car salespersons. I am glad that I had the privilege of working with him. He even ... Read More

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DealerRater - Mar 27, 2025

Hello everyone, I would just like to comment on my experience at Motorwerks of Barrington. My personal experience was great. The sales team was both friendly and helpful. I purchased a Genesis GV80 3.5T SUV of which I am very pleased with and am looking forward to working again with this professional sales team. My salesperson was none other than Mr. Ralph Ibarra, he was knowledgeable, personable, friendly, patient, kind, and understanding. Those are qualities that you don’t usually expect when dealing with car salespersons. I am glad that I had the privilege of working with him. He even went the “extra mile” literally, and followed me home to deliver my new car to my house. WOW👍🏾👍🏾👍🏾 Thank you, Mr. Ibarra!!! Blessings, Mr. Watkins 🙏🏾🙏🏾🙏🏾

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Hello everyone, I would like to let everyone to know that my experience at Motorwerks in Barrington, IL was a pleasant one. The service and personable attention towards my individual needs in choosing and purchasing the automobile of my choice was wonderful. The whole team deserves an attaboy👍🏾! My sales attendant was Mr. Ralph Ibarra. He both knowledgeable and friendly. Something you do not usually expect when shopping for and purchasing a vehicle. I would like to personally thank Ralph for his well mannered and kind disposition. Thank you, Mr. Ibarra! Mr. Watkins, proud owner of a Genesis GV80 3.5T ... Read More

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DealerRater - Mar 27, 2025

Hello everyone, I would like to let everyone to know that my experience at Motorwerks in Barrington, IL was a pleasant one. The service and personable attention towards my individual needs in choosing and purchasing the automobile of my choice was wonderful. The whole team deserves an attaboy👍🏾! My sales attendant was Mr. Ralph Ibarra. He both knowledgeable and friendly. Something you do not usually expect when shopping for and purchasing a vehicle. I would like to personally thank Ralph for his well mannered and kind disposition. Thank you, Mr. Ibarra! Mr. Watkins, proud owner of a Genesis GV80 3.5T SUV😀😀😀🙏🏾

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Almost one year since I purchased a used car from this dealer. The “We owe” is still not complete. No contact from dealer after many calls. I would recommend not buying a car from this dealer if it comes with any “We Owe” stipulations. According to a lawyer I discussed this with, a “We Owe” form is not enforceable in Illinois. Yes it was a such a sizable amount that I talked to a lawyer about it. Never again will I step foot in this dealership.

Great staff to work with, but takes over 4 hours to buy a car. They should have everything electronically signed to save time for the customer.

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If I can I wouldn’t put a star. I’ve been talking to a sales man (Frank) for a Toyota RAV4 2019 he ran my credit score and on top of that made me get a car insurance for a car that isn’t mine yet. I’ve had an appointment at 4:00pm but I went in earlier at 2:30pm I got there Frank gave me the news that the car has been SOLD. It’s very unprofessional of them to run my credit and tell me to get insurance and then the car is sold to someone that got ... Read More

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Google - Feb 8, 2025

If I can I wouldn’t put a star. I’ve been talking to a sales man (Frank) for a Toyota RAV4 2019 he ran my credit score and on top of that made me get a car insurance for a car that isn’t mine yet. I’ve had an appointment at 4:00pm but I went in earlier at 2:30pm I got there Frank gave me the news that the car has been SOLD. It’s very unprofessional of them to run my credit and tell me to get insurance and then the car is sold to someone that got there early. There was a lady ( manager) translating my family telling them she can’t do anything we should’ve put a deposit for the car and use that amount as a down payment as well but nobody explained that to us when we went to see the car. Also her saying put that insurance in another vehicle just change the VIN number yeah what other vehicle lady if it’s going to be my first time buying a vehicle. Peter and Frank didn’t explain nothing well. Everyone there needs training and know how to communicate with their clients well or we wouldn’t have this problem.

I do not recommend Motor Werks INFINITI. They conceal information just to get a sale. Be cautious, double check everything and ask tons of questions!

I'd be very careful... After several convos and reassurances of no surprises. I made the nearly 12 hour round trip to purchase with cash a "beautifully well maintained" low mileage vehicle. This car was misrepresented to get me there. It wouldn't pass a simple safety inspection, had several undisclosed paint concerns, and didn't even have a key to the door. They clearly provided false info to CarFax about maintenance performed by their service shop.

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Mark Smith was a pleasure to deal with. The sales manager Lorena Mena was also very professional and accommodating. They have earned my business and you should give them a chance to earn yours.

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I'd be very careful... After several convos and reassurances of no surprises. I made the nearly 12 hour round trip to purchase with cash a "beautifully well maintained" low mileage vehicle. This car was misrepresented to get me there. It wouldn't pass a simple safety inspection, had several undisclosed paint concerns, and didn't even have a key to the door. They clearly provided false info to CarFax about maintenance performed by their service shop. UPDATE - I reached out to the owner as requested who was too busy to follow up in anyway shape or form.

They were very friendly. Josh was very easy to work with and worked with me to get the best deal possible. I drove 5 hours to the dealership and was in and out in 45 min.

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Bought a car with moisture in the headlight. Salesman said it’s no problem it will dry out. And if you have a problem bring it back and they will fix it. Headlight went out and they said its not covered under warranty. Want 3500$ to fix it. Car has 40k miles

Nate was fantastic he was patient and I appreciate him walking me through the process he did a great job I wish you the best Nate.

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Sales person was nice but management was hovering and made me feel uncomfortable. The rest of Motor Werks is nice but I won’t have anything to do with the INFINITI side.

Recently purchased a BMW X7! So happy to have Peter K. as our salesman! He was very informative, knowledgeable and patient with my wife and I, as we were deciding on our next family hauler. If you’re looking for your next vehicle…..ask for Peter K. at MotorWerks INFINITI of Barrington. Ask for Peter K. the next time you’re at MotorWerks!!!

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We had a great experience with Nathan at Motor Werks, everyone we dealt with was very nice and professional as well.

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We were so pleasantly surprised to find a non-pushy, honest and nice car salesman which we never ever would have expected in our experience. NAte was a pleasure to work with made sure we were happy and did so with a smile and no pressure would recommend him and infinity to anybody he was Most definitely one of the nicest car salesman and honest cars salesman I have ever met as well as nice! Thank you so much for everything NAte!

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It was great working with Michelle she was very helpful and patient! We couldn't decide which car we wanted so Michelle took the time to compare the two cars. I HIGHLY recommend Michelle!!

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I have purchased two vehicles from Motor Werks of Barrington. Both experiences could not have been better. Frank Yang went above and beyond by coming in on his day off to finish the sale.

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I was in the market for an used X5 M50I. Found one at this dealer in Barrington. It was a pleasure to work with Frank Yang. I was very helpful through the entire process. I highly recommended Frank.

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Took my 2020 QX50 in to see why the windshield washer stream no longer squirted fluid on my windshield. I was just over the warranty point for miles. In Chicago bad weather, this is a must. After a huge cost for diagnosis (over $200) it came back with not one but both nozzles failed. Parts were to be ordered and I was given a cost. (pretty expensive in my mind) They repaired but also gave me an inspection report. Told me my brake fluid was contaminated, my coolant was bad and "Had" to be replaced, and a few other items. ... Read More

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Google - Feb 8, 2024

Took my 2020 QX50 in to see why the windshield washer stream no longer squirted fluid on my windshield. I was just over the warranty point for miles. In Chicago bad weather, this is a must. After a huge cost for diagnosis (over $200) it came back with not one but both nozzles failed. Parts were to be ordered and I was given a cost. (pretty expensive in my mind) They repaired but also gave me an inspection report. Told me my brake fluid was contaminated, my coolant was bad and "Had" to be replaced, and a few other items. My car is serviced regularly and due to high moisture content I had a brake fluid flush (with new fluid by a very reputable service professional) and they also did a radiator flush with in the previous 6 months. I was continued with ultra high pressure tactics, but denied as I knew the real truth. I got in and tried my washer, my driver side just barely squirted and the passenger side never reached the windshield. I had paid over $500 for nothing! Immediately took it in, the advisor got the tech and he came out and argued that he fixed it and there was nothing wrong. I started it up and showed him in front of advisor and others. He got mad and left. Now, i had no vehicle as they took it in the back and said they would fix it the next day or longer due to parts. Come to find out... they took the nozzles off a used car in the lot and gave me back my car with USED parts and charged me the full amount (which i already paid). I argued and was told, we can order more parts but we don't know when they would be in. This was a few weeks ago, I have complained to the advisor and another person that called me to try and buy my car back. To this day, nothing. I urge you to think twice before taking your vehicle there. Advisors only want to up sale, their prices are double the hourly standards, the service inspection is pencil checked and they will try and scare and pressure into services not needed and the have zero accountability when the part they put in does not work. Plus to argue with me about the part working... my cars will not be there again. (I own a few MW Infinitis)

This is the 2nd vehicle I've purchased from Frank. He made such a good impression on me the first time and went back. He is extremely knowledgeable and patient as I had many questions. He got me a great deal and I will continue to recommend him.

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This is my second time purchasing a vehicle from Motowerks and I'm glad I did.

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High quality vehicles, good pricing, and a good selection. Quick to respond and easy to work with.

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Was planning on visiting other dealerships but passed by MotorWerks and decided to stop in since I was there already. I'm glad I did. I was only going to stay for few minutes, but ended up being there for over two hours. Mark Smith helped me out and long story short, they didn't have what I was looking for (I'm very picky about cars) but we did test drive a few just to be sure. All I can say is this is a dealership where you don't have to deal with the typical "car dealership&... Read More

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DealerRater - Dec 9, 2023

Was planning on visiting other dealerships but passed by MotorWerks and decided to stop in since I was there already. I'm glad I did. I was only going to stay for few minutes, but ended up being there for over two hours. Mark Smith helped me out and long story short, they didn't have what I was looking for (I'm very picky about cars) but we did test drive a few just to be sure. All I can say is this is a dealership where you don't have to deal with the typical "car dealership" nonsense. Straight forward and nice people. Next time I'm in the market for a car, MotorWerks will be my first call, because of people like Mark.

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I recently purchased Infinity Q55 and Frank was the dealer . Mr. Frank Yang was the sales representative. he was very knowledgeable , patience , excellent communication scales , attention to detail. i enjoyed going through the process of purchasing a vehicle with the help of Frank Yang who made the process go very smooth .

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It was an absolute pleasure working with James to option out and order a brand new M3 Comp X drive. While I ended up buying elsewhere (I found my dream car in the exact specs I wanted), James was extremely pleasant to work with and made the order process very simple when getting a G80 M3 from the factory was not as simple. He made sure I was aware of all of the costs involved & took great care in making sure things went smoothly. This is my local dealer, and there have been other things I have needed helped ... Read More

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DealerRater - Nov 27, 2023

It was an absolute pleasure working with James to option out and order a brand new M3 Comp X drive. While I ended up buying elsewhere (I found my dream car in the exact specs I wanted), James was extremely pleasant to work with and made the order process very simple when getting a G80 M3 from the factory was not as simple. He made sure I was aware of all of the costs involved & took great care in making sure things went smoothly. This is my local dealer, and there have been other things I have needed helped with since buying my M3 that James was quick to assist with & when I am ready to purchase my next new vehicle he will be my salesman on it. Shop with confidence.

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